Overview
Coaching is rapidly becoming one of the most sought-after skills required of managers. As the Harvard Business Review reports, it is a “skill that all good managers at all levels need to develop and deploy”.
Through practical workshops and expert-led content, this course delves into the coaching and mentoring principles and skills needed to be an effective coach and mentor. From understanding personality types to asking the right questions, this course enables you to be the manager that energises, motivates and unlocks your team’s potential.
Held over five days, this course covers the foundational and psychological underpinnings of management coaching and mentoring, and actively honing your skills as a mentor and coach. Key topics include the central approaches to coaching and mentoring, learning styles, rapport building and empathy, creating a safe space, ethical implications and overcoming resistance to change. By the end of the week, you will understand how coaching and mentoring works, and how to embed it within your management style.
Learning Outcomes:
- Understand the Concept and Purpose of Coaching and Mentoring
- Analyse Approaches to Management Coaching and Mentoring
- Reflect on Your Leadership Style
- Appreciate the Psychological Underpinnings of Coaching and Mentoring
- Examine Different Learning Styles and Individual Personality Traits
- Effectively Use Questions, Silence and Empathy
- Develop Guidelines and Ethical Protocols for Coaching and Mentoring Relationships
- Know how to Overcome Resistance to Coaching and Mentoring
- Build Your Organisation’s Coaching and Mentoring Culture
To provide a fully immersive study experience, this course will be led by experts with a wealth of professional experience and in-depth knowledge of the field. Each day will provide an opportunity for peer-to-peer exchanges and interactive discussions with the subject matter experts on content, techniques and case studies. To ensure a varied and engaging learning experience, the course will delivered as blend of workshop activities, group exercises, presentations and self-reflective materials.
As a CMI Level 5 course, this training is designed for aspiring or practicing managers who are responsible for motivating individuals and undertake core management activities, such as resource management, recruitment and meeting organisational objectives.
Agenda
Day 1
Laying the Foundations – Concept, Purpose and Business Case
- Welcome, Introductions, and Overview
- Concept of Management Coaching and Mentoring
- Business Case for Management Coaching and Mentoring
- Different Approaches to Coaching and Mentoring
Day 2
From Theory to How it Works in Practice
- Supporting a Coachee or Mentee Transition through Change
- Navigating Relationships as a Manager, Coach and Mentor
- Self-Awareness and the Psychological Underpinnings of Coaching and Mentoring
- Matching Individual Learning Styles to Personality Traits
Day 3
Day Three: Honing Your Skills as a Coach and Mentor
- Managing without Judgement: Creating a Safe Space
- Effectively Using Questions – and Silence
- Building Rapport, Showing Empathy and Problem Solving
- Workshop: Applying the Skills of the Day in Practice
Day 4
Ethics and Relationships Behind Coaching and Mentoring
- Ethical Implications of Coaching and Mentoring
- Guidelines, Protocols and Contracts for Interventions
- Overcoming Resistance to Coaching and Mentoring
- Team Dynamics and Team Learning
Day 5
Coaching and Mentoring within Your Organisation
- Creating an Organisational Culture of Coaching and Mentoring
- Monitoring and Evaluating Impact of Coaching and Mentoring
- Action Plans and Individual Presentations
What Our Delegates Say
The CMI Level 5 Strategic Coaching and Mentoring course is fantastic. The pace, content and the models that you learn about are so usable and relevant. You will walk away with a plan on how to use the skills you have learned with a bonus of having the opportunity to increase your professional network of contacts.
Save the Children UK
Head of Operations
Extremely organised and efficient the materials and content was both comprehensive and accessible. Despite the amount of content covered it never felt rushed and there was plenty of opportunity for the attendees to ask questions or explore topics more closely if they wanted.
Bedfordshire Hospitals Trust
Corporate Nursing Projects Lead
From start to finish the registration, enrolment and attendance information was very thorough, timely and easy to follow. The trainers obviously had a wealth of experience which was great to explore during the course. Highly recommended
East Midlands Academy Trust
Head of People and Culture
The whole training course was very informative and the training given by the Trainers was very thorough and precise.
ExtraCare
Senior Housing
Course Instructors
Rachel Holloway
A seasoned social scientist, educator, and holistic therapist, Rachel Holloway is committed to driving learning and development. With a broad scope across academia, non-profit, and business sectors, Rachel co-creates solutions for sustained change. Notable projects include Train the Trainer schemes in Indonesia, the Philippines, and Vietnam and establishing a Shadow Board with a Chief Executive, offering emerging leaders insights into governance processes and strategic decision-making.
With a career spanning over twenty years, Rachel has served governments and international organisations worldwide. Her experience includes impactful roles with the United Nations, the Organisation for Economic Co-operation and Development, and various governments, such as India, Morocco, Montenegro, Peru and Pakistan.
Tony Cash
Tony has over 30 years’ worth of experience working in the UK Civil Service and delivering training to delegates from a range of sectors on a wide variety of topics including coaching, mentoring, management and leadership, personal development and strategic thinking.
In the UK Civil Service, Tony’s roles included Head of Strategy and Communications for the Joint Trade Policy Unit and Deputy Director of the Department for Business internal training team, where he delivering a wide range of coaching, mentoring and personal development training. He was also Assistant Director of the Enterprise Bill team and Assistant Director for the Low Pay Commission.
Qualification
This course offers participants the option to achieve a globally-recognised Chartered Management Institute Level 5 qualification should they opt to complete the assessment criteria.
Assessment
After attending the training course, participants may choose to complete two written assignments of 2500 – 3000 words each. The assignments will then be graded by the CMI and successful candidates will be awarded the Chartered Management Institute Level 5 Certificate in Certificate in Professional Coaching Practice.
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