Overview
Artificial intelligence is transforming the way people work, but many organisations are still only scratching the surface of what it can do. Too often, employees rely on basic prompts, receive inconsistent results, or avoid using AI altogether because they lack confidence in choosing the right tools and using them safely. This means valuable time is lost, productivity gains are missed, and the risks of poor-quality outputs increase.
This practical, hands-on course equips delegates with the knowledge and skills to use AI effectively in their everyday work. Participants will learn how to select the right AI tools, write high-quality prompts, research and analyse information with confidence, and critically assess AI-generated content before using it. The course also covers the essential principles of responsible AI, including privacy, security, GDPR and organisational governance.
By the end of the day, delegates will leave with practical workflows, reusable prompts and the confidence to apply AI safely and effectively to real workplace tasks. Rather than simply understanding AI, they will be ready to use it to save time, improve the quality of their work and deliver better outcomes.
Learning Outcomes:
- Choose the right AI tool for the task.
- Write prompts that deliver better results.
- Use AI to research and analyse information.
- Check AI outputs for accuracy and quality.
- Apply AI safely and responsibly at work.
- Build practical AI workflows that save time.
For more information or to make a booking please call 0330 0947 344
Agenda
09.20
Welcome, Objectives and AI Reality Check
- Introductions, objectives and expectations
- AI confidence check and current usage
- Identify workplace challenges and organisational policies
09.50
Understanding AI and Choosing the Right Tool
- How generative AI and LLMs work in plain English
- Compare ChatGPT, Microsoft Copilot and Claude
- Practical exercise using the same prompt across different tools
10:35
Comfort Break
10:50
Getting Better Results from AI
- The Prompt Pillars: Goal, Context, Persona, Tone and Specificity
- Improve prompts through examples and refinement
- Advanced prompting techniques and conversational workflows
11.50
AI in Action: Everyday Workflows
- Email drafting, summarising and meeting support
- Planning, brainstorming and problem-solving
- Hands-on exercises using AI chat tools
12.45
Lunch
13:30
Research, Analysis and Evidence
- Research using AI and Deep Research-style approaches
- Compare information and create evidence tables
- Verify sources and assess confidence levels
14:25
Checking AI Outputs Before Use
- Recognise hallucinations, bias and weak sources
- Spot missing context and misleading content
- Apply practical techniques to validate AI outputs
15:05
Break
15:20
Using AI Safely at Work
- Privacy, security and GDPR considerations
- Copyright, shadow AI and organisational policies
- Choosing appropriate AI tools for workplace use
15:55
Build Your Personal AI Workflow
- Design a repeatable AI workflow for your role
- Create reusable prompts and practical templates
- Develop a personal action plan for responsible AI adoption
16:25
Q&A and Wrap-Up
- Review key learning points
- Complete a confidence check and Q&A
- Agree next steps and further learning
*Programme subject to change
Course Instructor
Jonathan Pollinger
Jonathan Pollinger is an experienced freelance AI Trainer and Consultant based in Cardiff, South Wales, with 17 years’ experience as a freelance trainer. He helps businesses, charities, colleges, local government and public figures use AI to increase productivity, improve efficiency and raise the quality of their work through practical, hands-on training in tools such as ChatGPT, Microsoft 365 Copilot and Claude. He brings to AI the same outcomes-led approach he built over many years in digital marketing and social media.
Jonathan is a BCS-approved trainer, accredited with the BCS Essentials Certificate in Artificial Intelligence v2.0 (November 2025) and the BCS Foundation Certificate in Artificial Intelligence v2.0 (December 2025) and he holds the CompTIA AI Prompting Essentials certification (May 2026). He also holds a BA (Hons) in Modern English Studies with Language and Communication from the University of Wales Institute of Science and Technology (UWIST). A well-connected figure in the industry, he is a regular technology and AI commentator on BBC Local Radio and features on Business Insider and Media First.
Jonathan’s sessions are known for being engaging and practical and are built around live demos, exercises, case studies and real-world applications, with no jargon or marketing fluff. He keeps right up to date with the latest AI trends and platform updates, translating new features into clear workflows people can use straight away. He practises what he teaches, too: he was in the top 0.1% of active ChatGPT users in 2025. To date he has delivered over 1,000 workshops and earned more than 100 recommendations on LinkedIn.
Throughout his career, Jonathan has supported a diverse range of clients including HP, Balfour Beatty, British Council, BAM Nuttall, Howden Insurance, the National Trust, Mind and many UK universities such as the University of the West of England (UWE) and the University of Manchester, giving them actionable strategies to get real value from AI and digital technologies.
who should attend?
This course is designed for professionals who want to understand and apply artificial intelligence to improve productivity, decision-making, and workplace efficiency, including:
- Managers and team leaders looking to leverage AI to improve performance and streamline workflows
- Business owners and senior leaders seeking to understand the strategic opportunities and risks of AI
- Administrative and business support professionals looking to automate routine tasks and increase efficiency
- HR professionals interested in using AI to support recruitment, communications, and people management activities
- Marketing and communications professionals exploring AI-powered content creation and campaign support
- Project managers and business analysts seeking to enhance decision-making and data analysis capabilities
- IT and digital transformation professionals supporting AI adoption within their organisations
- Customer service and operational staff looking to improve productivity and service delivery through AI tools
- Professionals interested in using tools such as ChatGPT and Microsoft Copilot in their day-to-day work
- Anyone seeking a practical introduction to AI and its real-world business applications
No technical background or prior experience with AI is required. The course is suitable for professionals at all levels who want to build confidence in using AI tools responsibly, effectively, and ethically in the workplace.
Get In Touch