Overview
Artificial intelligence is transforming the way people work, but many organisations are still only scratching the surface of what it can do. Too often, employees rely on basic prompts, receive inconsistent results, or avoid using AI altogether because they lack confidence in choosing the right tools and using them safely. This means valuable time is lost, productivity gains are missed, and the risks of poor-quality outputs increase.
This practical, hands-on course equips delegates with the knowledge and skills to use AI effectively in their everyday work. Participants will learn how to select the right AI tools, write high-quality prompts, research and analyse information with confidence, and critically assess AI-generated content before using it. The course also covers the essential principles of responsible AI, including privacy, security, GDPR and organisational governance.
For the best learning experience and access to the full range of functionality, a paid or enterprise account is recommended.
By the end of the day, delegates will leave with practical workflows, reusable prompts and the confidence to apply AI safely and effectively to real workplace tasks. Rather than simply understanding AI, they will be ready to use it to save time, improve the quality of their work and deliver better outcomes.
Learning Outcomes:
- Explain how AI can improve productivity, efficiency and decision-making in the workplace.
- Choose suitable AI tools, including ChatGPT and Microsoft Copilot, for different tasks and scenarios.
- Describe key AI terms, including prompts, machine learning, natural language processing, computer vision, multimodal AI and context windows.
- Apply AI to everyday tasks such as writing emails, producing reports and creating business documents.
- Write clearer prompts that produce more useful AI outputs.
- Use AI-generated insights to support better day-to-day decisions.
- Identify opportunities to save time and improve the quality of routine work.
- Apply responsible AI practices, including data protection, privacy, security and ethical use.
- Keep developing their AI skills as tools, risks and workplace expectations change.
For more information or to make a booking please call 0330 0947 344
Agenda
09.30
Welcome, Objectives and AI Reality Check
- Welcome, housekeeping and course objectives.
09.45
Discussion: Your AI Journey So Far
- Benefits, challenges and AI tools delegates have already explored.
10:00
AI Concepts & Terminology
- Core AI terms, including prompts, LLMs, NLP, computer vision, multimodal AI, context windows, agents, chatbots and available tools.
10:35
The Importance of AI
- Key productivity statistics and practical examples of AI improving work in private and public sector organisations.
11.00
Comfort Break
11.15
Tool Tours: ChatGPT Plus & Microsoft 365 Copilot
- ChatGPT Plus features, including Voice, Vision, Deep Research, Agent, Study and Group Chat. Microsoft 365 Copilot features, including grounded responses, custom instructions, notebooks, memory and Researcher agent.
12:00
AI Case Studies & Latest News
- Examples and news from private and public sector.
12:30
Lunch
13:15
Challenges, Risks & AI Safety
- Key risk areas, including privacy, bias, hallucinations, deepfakes, environmental impact and workforce change. Practical safety measures and guardrails.
13:35
Use Cases Part 1 — ChatGPT in Practice (incl. hands on exercise)
- Practical uses of ChatGPT, including content and marketing creation, website analysis, reports, event planning, scanned documents, troubleshooting, role play, learning new skills, repurposing spoken content and drafting announcements.
14:30
Comfort Break
14:45
Use Cases Part 2 — Microsoft 365 Copilot in Practice
- Practical uses of Microsoft 365 Copilot, including summaries, insights, email support, meeting support, document creation, workbook analysis, presentation creation, image generation, brand kit use, research and scheduled prompts.
15.20
AI Best Practice: Prompting (incl. hands on exercise)
- Why prompts fail, how Prompt Pillars improve results, and how to refine weak prompts. Includes tips on custom instructions, memory and prompt libraries.
15.45
Wrap up & Close
- Key takeaways, next steps, mini quiz, Q&A and feedback.
Course Instructor
Jonathan Pollinger
Jonathan Pollinger is an experienced freelance AI Trainer and Consultant based in Cardiff, South Wales, with 17 years’ experience as a freelance trainer. He helps businesses, charities, colleges, local government and public figures use AI to increase productivity, improve efficiency and raise the quality of their work through practical, hands-on training in tools such as ChatGPT, Microsoft 365 Copilot and Claude. He brings to AI the same outcomes-led approach he built over many years in digital marketing and social media.
Jonathan is a BCS-approved trainer, accredited with the BCS Essentials Certificate in Artificial Intelligence v2.0 (November 2025) and the BCS Foundation Certificate in Artificial Intelligence v2.0 (December 2025) and he holds the CompTIA AI Prompting Essentials certification (May 2026). He also holds a BA (Hons) in Modern English Studies with Language and Communication from the University of Wales Institute of Science and Technology (UWIST). A well-connected figure in the industry, he is a regular technology and AI commentator on BBC Local Radio and features on Business Insider and Media First.
Jonathan’s sessions are known for being engaging and practical and are built around live demos, exercises, case studies and real-world applications, with no jargon or marketing fluff. He keeps right up to date with the latest AI trends and platform updates, translating new features into clear workflows people can use straight away. He practises what he teaches, too: he was in the top 0.1% of active ChatGPT users in 2025. To date he has delivered over 1,000 workshops and earned more than 100 recommendations on LinkedIn.
Throughout his career, Jonathan has supported a diverse range of clients including HP, Balfour Beatty, British Council, BAM Nuttall, Howden Insurance, the National Trust, Mind and many UK universities such as the University of the West of England (UWE) and the University of Manchester, giving them actionable strategies to get real value from AI and digital technologies.
who should attend?
This course is designed for professionals who want to understand and apply artificial intelligence to improve productivity, decision-making, and workplace efficiency, including:
- Managers and team leaders looking to leverage AI to improve performance and streamline workflows
- Business owners and senior leaders seeking to understand the strategic opportunities and risks of AI
- Administrative and business support professionals looking to automate routine tasks and increase efficiency
- HR professionals interested in using AI to support recruitment, communications, and people management activities
- Marketing and communications professionals exploring AI-powered content creation and campaign support
- Project managers and business analysts seeking to enhance decision-making and data analysis capabilities
- IT and digital transformation professionals supporting AI adoption within their organisations
- Customer service and operational staff looking to improve productivity and service delivery through AI tools
- Professionals interested in using tools such as ChatGPT and Microsoft Copilot in their day-to-day work
- Anyone seeking a practical introduction to AI and its real-world business applications
No technical background or prior experience with AI is required. The course is suitable for professionals at all levels who want to build confidence in using AI tools responsibly, effectively, and ethically in the workplace.
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