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CMI Level 5 Management and Leadership for High-Performing Teams (USA)

Overview

CMI Centre logoThe CMI Level 5 Management and Leadership qualification is a powerful step forward for managers ready to elevate their impact and lead with confidence.

Designed for mid-level managers and those aspiring to senior roles, this program develops the critical skills and strategic mindset needed to lead teams, manage change, and deliver measurable results.

You’ll explore practical leadership models, sharpen your decision-making abilities, and learn how to drive performance through people all while building a toolkit you can apply immediately in your role.

Through expert-led sessions, real-world case studies, and reflective practice, this course enables you to unlock your leadership potential and shape a high-performing team culture.

Whether you’re managing a department, leading projects, or preparing for greater responsibilities, the CMI Level 5 gives you the credibility, confidence, and capability to thrive in today’s fast-paced leadership landscape—backed by a globally recognized qualification that demonstrates your commitment to excellence.

Learning Outcomes:

  • Evaluate a range of leadership theories and apply them to organizational contexts.
  • Develop and implement a personal leadership development plan.
    Lead and manage high-performing teams using effective communication and motivation techniques.
  • Apply performance management tools to support individual and team growth.
  • Use business data to inform decisions and drive organizational performance.
  • Demonstrate ethical leadership and uphold corporate social responsibility in decision-making.

Agenda

Day 1
Leading with Purpose – Foundations of Effective Leadership
  • Welcome, Introductions, and Overview
  • The Relationship Between Management and Leadership
  • Leadership Styles, Values, and Cultural Influence
  • Models for Building and Managing a Team Successfully
Day 2
Strategic Influence – Aligning Teams with Organizational Goals
  • Skills, Knowledge, and Behaviors of Effective Leaders and Managers
  • Building Trust and Strategies for Managing Teams
  • Interpersonal Skills and Emotional Intelligence
  • Effective Communication – verbal, written, and digital
Day 3
Driving Performance – Managing People and Productivity
  • The Manager as a Coach and Other Approaches
  • Delegation and Time Management
  • Decision-Making and Problem Solving
  • Conflict Management: Diffusion and De-escalation
Day 4
Leading Change – Innovation, Improvement, and Adaptability
  • Overcoming Challenges: The Five Dysfunctions of a Team
  • Matching Skill Sets Against Organizational Requirements
  • Recruiting: Job Specifications and Labor Market Research
  • Supporting Learning and Development
Day 5
Ethical Impact – Reflective Practice and Leadership Legacy
  • Good Practices for Performance Monitoring
  • Motivating Teams and Constructive Feedback
  • Individual Presentations and Action Plans

What Our Delegates Say

Course Instructors

Rachel Holloway

A seasoned social scientist, educator, and holistic therapist, Rachel Holloway is committed to driving learning and development. With a broad scope across academia, non-profit, and business sectors, Rachel co-creates solutions for sustained change. Notable projects include Train the Trainer schemes in Indonesia, the Philippines, and Vietnam and establishing a Shadow Board with a Chief Executive, offering emerging leaders insights into governance processes and strategic decision-making.

With a career spanning over twenty years, Rachel has served governments and international organisations worldwide. Her experience includes impactful roles with the United Nations, the Organisation for Economic Co-operation and Development, and various governments, such as India, Morocco, Montenegro, Peru and Pakistan.

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Tony Cash

Tony has over 30 years’ worth of experience working in the UK Civil Service and delivering training to delegates from a range of sectors on a wide variety of topics including coaching, mentoring, management and leadership, personal development and strategic thinking.

In the UK Civil Service, Tony’s roles included Head of Strategy and Communications for the Joint Trade Policy Unit and Deputy Director of the Department for Business internal training team, where he delivering a wide range of coaching, mentoring and personal development training. He was also Assistant Director of the Enterprise Bill team and Assistant Director for the Low Pay Commission.

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Qualification

CMI Centre logo

This course offers participants the option to achieve a globally-recognised Chartered Management Institute Level 5 leadership qualification should they opt to complete the assessment criteria.

Assessment

After attending the training course, participants can choose to complete two written assignments of between 3500 and 4000 words each. The assignment will then be graded by the CMI and successful candidates will be awarded the Chartered Management Institute Level 5 Certificate in Management and Leadership.

 

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